The following video reviews sensitivity training. Please read each slide carefully. Each slide will remain on the screen for 15 seconds. You may pause and play as needed to continue reading if you need more time. It is recommended to watch this training in full screen. The text has been provided below in the event you prefer that format.
- Define and Discuss Culture and Cultural Competence
- Understand Diversity Today
- Establish a foundation for healthy interaction between clients and colleagues through effective, smart dialogue
- Communicate more professionally and effectively
- Learn communication skills that can remove perceived insensitivities before it begins
- Increase client satisfaction and comfortability
Define and Culture and Cultural Competence
- Culture: refers to integrated patterns of human behavior that include the language, thoughts, actions, customs, beliefs, values, and institutions that unite a group of people. (Adapted from http://minorityhealth.hhs.gov)
- Cultural Competence: is the capability of effectively dealing with people from different cultures. (Adapted from http://minorityhealth.hhs.gov)
- Skills in:
- Cultural Literacy
- Allyship Development
- Skills in:
How does Culture Impact Service to Clients
- Culture Informs:
- Concepts of health and healing
- Driving habits and etiquette
- Communication Styles, Interpretations and Interactions
- Nonverbal communication behaviors (gestures, touch, body language, posture, facial expression and eye contact)
- Behaviors of Patients who are seeking Healthcare
- Attitudes towards healthcare providers and healthcare system
- Expectations regarding time
- Culture Influences the way individuals:
- Define and evaluate situations
- Seek help for problems
- Present their problems, situation or information to others
- Respond to service or assistance
Reasons to Increase your Cultural Competency Awareness
- The perception of illnesses, diseases and their causes varies by culture.
- The belief systems related to health, healing and wellness are as diverse as the populations we serve.
- Culture and socioeconomic concerns influence help-seeking behaviors and attitudes towards providers and services.
- Individual preferences affect traditional and nontraditional approaches to health care.
- Providers from culturally and linguistically diverse groups are under-represented in the current healthcare delivery system.
Impact of Increasing your Cultural Competency Awareness
- You have a profound, positive impact on the quality of interactions with your clients by:
- Acknowledging their varied behaviors, beliefs and values.
- Incorporating those variables into your communication, interactions and assistance.
- Each client’s ability to communicate needs improves in direct relation to your level of cultural competency and awareness.
Cultural Engagement is a Process
- Each individual’s culture:
- Is a unique representation of the variation that exists in larger culture.
- Is learned as one grows up. o Is shaped by the power relations within one’s social context.
- Changes over the lifetime of the individual.
- Effects our attitudes about seniors and those with disabilities
- The role as caregivers in our society
- Because each individual is a unique cultural package, cross-cultural encounters need strategies to open the door to discover the individual’s cultural preferences and frame of reference.
Cultural Competency Continuum – Patients in Healthcare
Where do you fall on this chart?
Did you know?
- One in six people living in the United States are Hispanic (almost 57 million). By 2035, this could be nearly one in four. (CDC 2015)
- The average physician interrupts a patient within the first 12 seconds. (Family Medicine 2001)
- In the United States, 20% of people speak a language other than English at home. (CIS 2014)
- The Latino population in the United States has grown by 43% between 2000 and 2010. (Census 2011)
- Of the foreign born population in the United States, 17% are classified as newly arrived (arriving in 2005 or later). (Census 2011)
- 1 out of 2 adult patients has a hard time understanding basic health information
Barriers to Communication
Our personal culture includes what we find meaningful — beliefs, values, perceptions, assumptions and explanatory framework about reality. These are present in every communication.
The Foundation of Culturally Competent Interactions
- Use plain language to describe who you are, why you are there and where you are going
- Use Specific, clear and plain language when speaking with clients and giving directions or setting expectations
- Use a variety of instruction methods
- Allow client to see your mouth when speaking if they are unable to hear you
- Use your digital map when necessary to describe your route
- Give client your card to assist in communicating your purpose and directions for return
- Repeat yourself when necessary or try a new method if the one you are using is not effectively communicating your message
- Confirm Client has understood your message and is comfortable with the plan for their transportation
- Spend a few minutes building rapport at the beginning of each trip
- Speak directly to the client
- Speak in the first person.
- Speak in a normal voice. Try not to speak fast or too loudly.
- Speak in concise sentences.
- If using an Interpreter, Interpreters are trained in terminology; however, interpretation will be more smooth if you avoid acronyms, jargon or technical terms.
- Be aware of the cultural context of your body language.
- Match the volume and speed of the patient’s speech.
- Mirror body language, position and eye contact of client.
Thank you! Proceed to your Exam.