Although drivers aren't allowed to bring their own own furry friends along for the ride when driving (after all, some passengers have allergies or are otherwise uncomfortable with unfamiliar animals), some passengers will ask to bring their pets along with them when requesting a ride. Unless the passenger has a service animal, it's entirely up to the driver whether or not to allow the passenger’s pet in the vehicle.
As a driver, if you're comfortable with it, passengers love it when you go the extra mile, so feel free! But if you'd prefer to not have their pet (that is, a non-service animal) in your car for any reason, be friendly and politely ask the passenger to cancel the ride and/or request another driver.
When it comes to transporting riders with service animals, drivers on the CareCar platform should remember one thing: Always Say Yes. That's because drivers must comply with applicable laws and CareCar's Service Animal Policy. The law and CareCar's Service Animal Policy state that drivers may not deny service or otherwise discriminate against passengers with service animals. This means that drivers must transport a rider with a service animal regardless of whether a driver is allergic or afraid of these animals, or has a religious or cultural objection to them.
A service animal is an animal, usually a dog, that is trained to perform tasks for an individual with a disability, like blindness or deafness. Service animals are not required to wear a tag or vest or be registered. Riders with service animals do not need to display any kind of proof that their animal is a service animal. In other words, if a rider with a dog says it is a service animal, the driver should transport the rider.
A driver may ask two questions to verify that a rider's animal is a service animal:
- Is the animal required because of a disability?
- What work or task has the animal been trained to perform?
If a driver has a question or concern about the policy or would like to report a rider who they suspect is abusing the policy, they should call 844.743.4344 after they transport the rider and their service animal to their desired destination.