Healthcare Fraud, Waste, and Abuse Policy

As part of our efforts to improve the healthcare system, CareCar has made a commitment to detecting, correcting, and preventing fraud, waste, and abuse.

What is Fraud?

Fraud is generally defined as knowingly and willfully executing, or attempting to execute, a scheme or artifice to defraud any healthcare benefit program or to obtain (by means of false or fraudulent pretenses, representations, or promises) any of the money or property owned by, or under the custody or control of, any healthcare benefit program. (18 U.S.C. § 1347)

What is Waste?

Waste is overutilization of services or other practices that, directly or indirectly, result in unnecessary costs to the healthcare system, including the Medicare and Medicaid programs. It is not generally considered to be caused by criminally negligent actions, but by the misuse of resources.

What is Abuse?

Abuse is payment for items or services when there is no legal entitlement to that payment and the individual or entity has not knowingly and/or intentionally misrepresented facts to obtain payment.

If you suspect fraud, waste or abuse in within CareCar Community or across the healthcare system, you must report it to CareCar and we'll investigate. To report fraud, waste, or abuse (FWA) please call 844.743.4344 or email us [e-mail]

Common examples of fraud, waste, and abuse in relation to the CareCar Platform & Marketplace have to do with trips to or from non-approved locations (ie. locations with no healthcare or healthcare related services); or soliciting additional payment for transportation services by drivers.